In Zambia, prepaid electricity meters use a token-based vending system. Before the digital revolution, customers had to queue at physical ZESCO service centers or buy scratch cards from vendors. Today, the portal allows customers to:
Disclaimer: This article provides general information about the Zesco ezesco platform based on available digital services as of 2026. For technical support or specific account inquiries, users should refer to the official Zesco website.
Automated search fields to cross-reference location matrices with maintenance schedules. All active consumers. Managing Prepaid and Postpaid Accounts
Live chat interaction and immediate photo/location drops for faults. Call 322 or +260 211 363636
Follow the official ZESCO Facebook Page for the latest media releases.
ZESCO operates a vertically integrated model, covering the entire electricity value chain:
Aligning with global utility standards, the digital platform improves service delivery reliability.
Eze (rise) – Zes (fall) – co (hold) Zes (turn) – co (spin) – zm (cold)
Powering Your Fingertips: A Guide to ZESCO’s Digital Revolution