Can’t get into your account? Here are the most frequent fixes:
: Many seafarers use the native Watchkeeper 3 or 4 apps to log hours offline while at sea.
To maintain data integrity and security, accounts automatically lock after multiple failed login attempts. Contact your company's designated Watchkeeper administrator or IT Energy support to have the account unlocked. Synchronization and Offline Errors
This typically indicates that the email address or password you entered is incorrect. Double‑check for typing errors, especially in email domains (e.g., @company.com vs. @company.co.uk). If the problem persists, contact your on‑board master or shore‑side manager to confirm that your account has been created and is active. isf watchkeeper 4 login
Do not store your password in plain text on your device. Use a trusted password manager (such as Bitwarden or 1Password) to safely store and auto‑fill your login details.
ISF Watchkeeper 4 is a software solution designed to help importers and exporters manage their Importer Security Filing (ISF) requirements. The ISF, also known as the 10+2 rule, is a mandatory filing requirement for all import shipments entering the United States. The rule requires importers to provide specific information about their shipments to U.S. Customs and Border Protection (CBP) before the cargo is loaded onto a vessel bound for the United States.
Receive notifications before a crew member violates rest hour requirements. Can’t get into your account
This guide provides a detailed overview of the ISF Watchkeeper 4 platform, instructions for logging in, troubleshooting tips, and an exploration of its key features. What is ISF Watchkeeper 4?
You can access the ISF Watchkeeper login page directly to manage your account. If you have forgotten your password, the Password Assistance page can help you reset it.
from your Start Menu or desktop shortcut. @company
Accessing ISF Watchkeeper 4 typically involves a multi-tiered environment:
Tap the “Guest User” button. You will then be asked to fill in a user profile form, with mandatory fields (e.g., name, role) clearly marked by a red exclamation mark. After completing the form and selecting the appropriate regulation set (e.g., STCW, MLC 2006), tap “Save Profile” to continue.