How To Unblock A Prison Call -
Prepaid accounts (sometimes called "AdvancePay" or similar) are much less likely to be blocked than collect calls. Setting up a prepaid account with the provider ensures the system recognizes your number as a pre-approved, paid account. 7. What to Do If Calls Are Still Blocked
Open the Phone app → Tap the three dots (Menu) → Settings → Blocked numbers . Tap the 'X' or minus icon next to the number. Settings → Phone → Blocked Contacts . Swipe left on the number and tap Carrier Interference:
The Complete Guide to Resolving Blocked Prison Calls Receiving a phone call from an incarcerated loved one is a vital lifeline. When those calls suddenly stop going through, it creates immediate stress and anxiety. Prison phone systems operate on strict security protocols and proprietary networks, making communication blocks a common issue.
Call 1-877-650-4249 to clear automated third-party detection flags.
If you cannot unblock the phone line after 14 days of trying, consider these backup methods (subject to facility rules): how to unblock a prison call
Once submitted, processing time ranges from .
If the telecom provider insists there are no blocks on your account, the restriction originates from the prison administration itself.
To unblock a prison call, you must identify whether the block is on your personal device , with your service provider , or within the prison’s phone system 1. Check Your Device and Carrier
Knowing these details will help me provide the exact steps to get your line cleared. Share public link What to Do If Calls Are Still Blocked
If your personal cell phone number cannot be unblocked due to strict local carrier routing issues, consider these legal alternatives to maintain communication: Set Up a Dedicated Remote Number
Some service providers flag prison calls as "Robocalls" or "Scam Likely." Adding the facility’s specific phone number to your contacts list can often bypass these filters. 2. Contact the Correctional Phone Provider
Is there an active block on collect calls or premium billing services for your line?
Active call forwarding on your mobile device mimics unauthorized call routing, triggering an immediate security block. Swipe left on the number and tap Carrier
If you are still unable to receive calls after following this guide, contact the directly. They can run a diagnostic check on your phone number to see the exact error code triggered by the system and manually lift the restriction if no security violation occurred.
For security reasons, correctional facilities do not allow calls to be diverted, re-routed, or forwarded. Additionally, voice-over-internet protocol (VoIP) phone systems, such as those from Vonage or MagicJack, are often blocked. This is because these systems can mask the true location of the person receiving the call. If your home phone is a digital cable line connected to a router rather than a standard analog line, the system may automatically reject the call. To resolve this, the phone number may need to be ported from the VoIP provider to a standard wireless or landline carrier.
Many facilities require a prepaid account. If you do not have one, or if the account has insufficient funds, the carrier may refuse the call.
We tend to think of prison walls as solid, immovable things—concrete, steel, and razor wire. But for millions of families, the most frustrating barrier isn’t the one you can see; it’s the one you hear in a robotic voice: “Your call cannot be completed as dialed.” The blocked prison call is a modern paradox: technology designed to connect has become a master of separation. To unblock it is not merely a technical fix; it is an exercise in bureaucratic archaeology, emotional endurance, and creative problem-solving.
To reverse the process, you generally need to contact the phone service provider. The unblocking process cannot usually be done solely by the inmate; the external recipient must request it. For ViaPath, the unblock number is . For Securus, call 972-734-1111 . You will need to identify the phone number that needs to be unblocked and provide some verification to confirm you are the owner. As noted by the Indiana Department of Correction, the removal typically takes one to two business days to process. In some rare cases, you may need to appear in person at the facility with a photo ID and a phone bill, but this is becoming less common with modern automated systems.
If possible, try receiving calls on a different landline or cell phone number to determine if the issue is with your specific service provider.
