Click on the newly installed plugin's name to configure its specific settings (such as API keys, directory URLs, or webhook destinations).
These are developed by third parties to enhance the user interface or add specific workflow automation.
osTicket Plugins Overview osTicket provides a modular system that allows you to extend the functionality of your help desk without altering the core code. Official and community-driven plugins cover areas such as authentication, storage, and auditing. Official Core Plugins
: Allows staff to view images and PDF attachments directly in the browser without downloading them. osticket plugins list
: Moves file attachments out of the database and onto the server's disk to improve performance.
Enforces strict password expiration dates, strength requirements, and reset rules for agents.
Allows enterprise environments to authenticate users via identity providers like Okta, OneLogin, or Ping Identity. Click on the newly installed plugin's name to
Managing separate credentials for a help desk creates administrative friction. Official authentication plugins allow seamless user management.
: Get the .phar file from the official site or community repository.
Essential for modern security, allowing login via Google, Microsoft, or internal LDAP . Official and community-driven plugins cover areas such as
: Enforces specific password complexity and expiration rules. Storage & Management:
For teams with unique requirements, these plugins offer specific professional features.
Developed and maintained by the core osTicket team, these plugins are the most stable and widely used. You can find them in the official osTicket-plugins GitHub repository.
Installing a plugin requires server access but is a straightforward process.