To ensure a smooth experience with Usage Insights and the customer registration key, follow these best practices:

Find the specific product line you intend to install. Click on the (a hyperlinked alphanumeric string) to open the detailed view.

Open your web browser and navigate to the official Veritas Support website.

Save the file to a secure, memorable location, such as:

Do not edit the JSON file manually. Any change to the structure or signature will invalidate the license.

Click the Backup Exec button in the top-left corner, hover over , and select Install Options and Licenses on this Backup Exec Server .

Do not modify the file name of the registration key ( veritas_customer_registration_key.json ). How to Install the Registration Key

The browser misinterpreted the MIME type. Solution: Right-click the download link and choose “Save link as…” – set the filename to veritas-customer-registration-key.json . Alternatively, use a different browser (Chrome or Firefox usually works best).

The JSON file web structure was altered during download, or the file was accidentally saved with a double extension (e.g., key.json.txt ).