IBM has documented a specific scenario where admin passwords change automatically during library code updates. If you are running firmware earlier than version 1.90 and have never changed the default Admin password, upgrading to version 1.90 or later will cause the password to be lost. In this situation:
Regularly export the library configuration file via the RMUI. This allows you to restore settings quickly after a factory reset. Do you know the current firmware version ?
Some IBM firmware versions implement a sliding-window lockout timer (e.g., 30 or 60 minutes). If your operations can afford the delay, wait one hour and try logging in once more. Step 2: Use the Default Service Credentials
Navigate to and toggle the status of the admin user back to Enabled . Method 4: Power Cycling the Library
Ridiculously short lockouts cripple operations. Adjust via Admin > Security > Lockout Policy :
When the WebUI is frozen or glitching—giving a false "account locked" status due to a hung firmware process—power-cycling the management card can resolve the issue without disrupting active tape operations.
Remember that only one user can be logged into the Operator Panel at a time. If another administrator is already logged in (perhaps on a remote session you forgot about), you may be unable to access the panel. A logged-in Administrative user can disconnect another Administrative user from the Operator Panel if necessary.
Ensure the tape drives are idle and no tape movements are occurring.
IBM service personnel have access to additional recovery tools and procedures not available to end users, including potential serial console access methods.
Before attempting a fix, you must understand what you are dealing with. The IBM TS3310 (often referred to by its model code 3573) uses a hierarchical authentication system.
: Exit the menu to commit the changes to the library's non-volatile memory. Method 2: Resetting via the Command Line Interface (CLI)
This temporarily resets the administrator login for a limited time (often two hours).
After this, you can log out of the Service account and log back in as admin using the new password.
In IBM Spectrum Archive or Tivoli Storage Manager, verify the library credentials.
